Privacy Policy

View our Privacy Policy here.

Privacy Policy

Welcome to, owned and operated by EMS Air Ambulance & Medical Repatriation Ltd (“We”, “Us”, or “Our”), to provide Our users (“User(s)”, “You” or “Your”) with services defined in (“Services”). We respect Your privacy regarding any information We may collect while operating Our website (“Website”).

Please read this Privacy Policy (“Privacy Policy”) carefully to understand how We use Personal Information. If You do not agree with this Privacy Policy, You must not use the Website, its related websites, services, or any other website operated by Us that links to this Privacy Policy. By accessing or using this Website, You agree to this Privacy Policy. This Privacy Policy may change from time to time. Any changes We make to this Privacy Policy shall be posted on the Website. We shall also take any other steps, to the extent required by any Applicable Laws, including notifying You and/or seeking Your explicit consent to material changes. Changes to this Privacy Policy are effective as of the stated ‘Last Updated’ date. Other than where We have sought such explicit consent from You, Your continued use of the Website after We make changes shall constitute acceptance of, and agreement to be bound by, those changes. Accordingly, please review the Privacy Policy periodically for any updates or changes.

Any/all defined terms in this Privacy Policy are the ones referred to in the Terms and Conditions available on Our Website. In the event where a defined term in this Privacy Policy is also a defined term in the Terms and Conditions, the defined terms stated herein shall take precedence over the same defined term in the Terms and Conditions.

This Privacy Policy governs data collection, maintenance, disclosure, and use of the Website and its associated Content. By using the Website, Users consent to the collection and use of their Personal Information in accordance with this Privacy Policy.


1.1 Information You Provide to Us

When You use the Website, You may provide Us with information about You, including, but not limited to, Your name and contact information, Your address, Your medical history or relevant medical information to make or receive information about our services obtained through the Website. When You use the Website, We may also collect information related to Your use of the Website and aggregate this with information about other users.

1.2 Information Received from Third Parties

Third parties may also give Us information about You. If We combine that information with information about You, collected through Our Website, We will still treat that combined information as set forth in this Privacy Policy.

1.3 Information Collected Automatically

Similar to any other Website, We receive technical data including, but not limited to, Your unique device identification number, Your location data, Your internet speed, and other such information. We do not store this technical data; it is only used to improve Your experience while browsing the Website and shall be deleted from our servers once you exit the Website. The technical information collected on Our servers are used to analyse how people use Our services, improve Our Website functions, and to serve You with other information and/or data that may be of interest to You. Automatic data collection may include, but is not limited to, information pertaining to the browser and operating system You are using, the URL or advertisement that referred You to Our Website , the search terms you entered into a search engine that led You to the Website , areas within the websites that You visited, links You clicked on, pages or Content You viewed, the duration of Content viewed by You and other similar information and statistics about Your interactions (such as, Content response times, download errors, length of visits to certain pages, and other information commonly shared when browsers communicate with other websites). We may combine any/all data collected during Your usage of Our Website along with any other information retrieved about You. We do this to improve marketing, analytics, and Website functionality. The data collected may also include the Internet Protocol (“IP”) address or other device identifiers for any device (computer, mobile phones etc.) used to access the services and Website.


2.1 In the course of using Our Website, We may collect Personal Information about You as necessary that identifies You as a specific individual and can be used to contact or identify You (“Personal Information”). Examples of Personal Information include Your name, electronic mail address, delivery address, and phone number. We use Personal Information and other information to:

Subject to Your execution of this Agreement and our acceptance thereof, You shall be permitted to participate in our Services during the term of this Agreement. You shall comply with all terms of this Agreement and the our Services.

2.1.1 Provide and improve the Website, complete Your transactions, address Your inquiries, process Your request, verify the information You provide is valid, and for compliance and internal business purposes.

2.1.2 Contact You with administrative communications and or promotional offers (on behalf of Us or third parties) and other information that may be of interest to You.

2.1.3 Tailor the Content by displaying offers in reference to the Website

2.1.4 Administer and develop Our business relationship with You and, if applicable, the corporation or any other legal entity You represent.

2.1.5 Enforce and comply with the relevant Applicable Laws, including to conduct an investigation, to protect the property and respective rights of the Website or any User on the Website , for any activity We may consider posing a risk of being, illegal, fraudulent, unethical activity.

2.1.6 Comply with legal obligations, analysing and improving Our business, communications, and responding to Your inquiries about Our Website.

2.2 For any other purposes specified elsewhere in this Privacy Policy.


3.1 You do not request Us to delete certain data and/or information, We reserve the right to retain the information so long as Your Account is activated on our internal system. If You do not request to delete certain data and/or information Your information may be retained for backup, analysis, and business continuity purposes. If You provide Us with Your Personal Information or any other data, We encourage You to regularly update the data to ensure that We have accurate and up-to-date information about You

3.2 In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, We reserve the right to transfer Your Personal Information to the new party in control or the party acquiring assets. In the event of such a change, Your Personal Information shall continue to be treated in accordance with this Privacy Policy.

3.3 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, hosting or maintaining our websites, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


We may share Your data to provide Our services, for legal and investigative purposes, in connection with the Website, promotions, or if We are part of a merger or acquisition. We may also share non-identifying information with third parties.

4.1 We may share Your Personal Information and/or data at any time, under the following circumstances:

4.1.1 Where We are legally required to do so in order to comply with Applicable Laws, governmental requests, judicial proceedings, or legal processes, such as in response to a court order;

4.1.2 Where We believe it is necessary to investigate, prevent, or take action regarding potential violations of Our Terms and/or policies, suspected fraud, situations involving potential threats to the safety of any person or User, any illegal activities, or as evidence in litigation as required by law;

4.1.3 With third-party service providers, contractors, agents who perform services for Us or on Our behalf and require access to such information to do that work, employees or affiliates. Examples include, payment processing, data analysis, electronic mail delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, such as Google Analytics, which shall enable them to collect data about how You interact with the Website over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain Content and better understand online activity;

4.1.4 Where there is a transfer of business ownership such as, a merger, sale of company assets, financing, or acquisition of all or a portion of Our business to another company;

4.1.5 To offer You certain promotions.

4.1.6 You have the right and authority to enter, and perform its obligations under, the Agreement. You are qualified to do business and is in good standing in each jurisdiction where the conduct of its business requires such qualification.

4.2 We may share and disclose Your Personal Information for any other purpose with Your consent.

You are for sales and other tax collection purposes in each jurisdiction in which Your goods or services will be provided.

4.3 You are responsible for ensuring the accuracy of any Personal Information that You submit to Us. Inaccurate information may affect Your experience whilst using the Website and Our ability to contact You as described in this Privacy Policy.

4.4 When providing Personal Information, collected through use of Our services, Users agree to the use, processing, and storage of Personal Information in countries which may have data protection laws that differ from the laws in the User’s country.

4.5 We also collect any/all information, that is not considered Personal Information, made available through web browsers and servers and may include, browser type, language preference, referring site, and date and time of each visitor’s request.


5.1 Cookies are files with small amounts of data, which may include an anonymous unique identifier. We use cookies, such as, but not limited to, session cookies and persistent cookies, to collect information to let Us know that You are a prior User. This information may include IP addresses, browser type, internet service provider, referring/exit pages, the files viewed on Our Website (e.g. HTML pages, graphics, etc.), operating system, date/time stamp, Website logins, Item(s) in Your shopping cart, and/or clickstream data (“Cookies”). Cookies are not used to store other Personal Information. Users can instruct their web browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if Users do not accept Cookies, they may not be able to use certain features of the Website.

5.2 Third parties under contract with Us may use Cookies to collect any/all about Your usage of the Website. These third-party service providers may use this information to help Us deliver services on the Website based on Your browsing activity.

5.3 We also use Cookies in order to enable Us to conduct surveys for Our own use and on behalf of Our advertisers. These Cookies are used to determine whether You have seen certain Content or advertising so that We may request Your opinions. We may also use Cookies to authenticate respondents or to help You pick up where You left off in a survey. If You have Cookies disabled, You may not be able to participate in some surveys.

5.4 Pursuant to Clause 4.1.3 above, We may use tracking technology on the Website, including Google Analytics, which will enable third-party websites, including, but not limited to Google, to collect information about the way in which You interact with Our Website . Such information includes, but is not limited to, whether You have completed a transaction.


6.1 We do not sell, trade, or rent Users’ Personal Information to others. We may, however, share generic aggregated demographic information, not linked to any Personal Information with Our business partners and trusted affiliates.

6.2 We endeavour to exercise Our best efforts to keep Your information secure. However, We cannot guarantee the safety of Your Personal Information and therefore shall not be held liable, in any manner and capacity whatsoever, in the event of a breach of security beyond Our reasonable control.


Our Website may, from time to time, contain links to and from third party websites. If You choose to click on third party links, You will be directed to that third party’s website. The fact that We link to a website is not an endorsement, authorisation, or representation or Our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. These other websites may place their own Cookies or other files on Your computer, collect data or solicit Personal Information from You. Your use of Our respective third-party websites is subject to the compliance of their terms and conditions and privacy policy. We shall not be held liable for any issues arising out of Your use of the third-party websites once you have been redirected to their page. Should you have any questions about their use of the information they collect, you should contact them directly.


8.1 This Privacy Policy shall remain in effect except with respect to any changes in its provisions in the future, which shall be in effect immediate after being posted on this page.

8.1 The Website and Our business may change from time to time. As a result, at times it may be necessary for Us to make changes to this Privacy Policy in order to accurately reflect Our data collection and disclosure practices. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice, unless otherwise required by any Applicable Laws. Accordingly, please review this Privacy Policy periodically and especially before You provide any Personal Information. Your continued use of the Website after any changes or revisions to this Privacy Policy shall indicate Your agreement with the terms of such revised Privacy Policy, without prejudice to Your rights under any Applicable Laws.


By using the Website, Users signify their acceptance of this Privacy Policy. We reserve the right to alter, modify, and/or amend any one of the provisions stated herein without prior notice to any User. Continued use of the Website following any alterations, modifications, and/or amendments shall be deemed as the Users’ acceptance of those changes.


10.1 For further inquiries or comments about the Website or this Privacy Policy, please contact Us via email at: [email protected]

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