Frequently asked questions

Yes, our Road Ambulances are designed to transport patients with various medical conditions, including those requiring critical care. They ensure a safe and comfortable transfer to the designated medical facility.

Our comprehensive bed-to-bed service includes seamless coordination between Road Ambulance services and other modes of transport, ensuring a smooth transition from the patient's current location to the departure point for Air Ambulance or Medical Escort transport.

Patient comfort is a priority in our Road Ambulances. We utilize specialized equipment and protocols to ensure patients are positioned comfortably, minimizing discomfort during transit, especially over long distances.

Our Road Ambulance teams consist of highly trained medical professionals capable of handling medical emergencies during transit. They are equipped to provide immediate medical care and stabilize the patient while enroute to the designated medical facility.

Our global network allows us to swiftly dispatch an Air Ambulance within a short timeframe. We prioritize emergency cases, ensuring immediate response and assistance.

Our Air Ambulances are equipped with state-of-the-art medical equipment, including ICU facilities, ventilators, cardiac monitors, and other essential devices required to address diverse medical needs during transport.

Yes, our Air Ambulance services cater to international repatriation needs, ensuring safe and efficient transportation across borders, whether it's within continents or over long distances.

Yes, our Air Ambulances are staffed with highly skilled medical professionals specialized in critical care. They ensure continuous medical support throughout the journey, maintaining the highest standards of care for the patient.

We prioritize patient safety by adhering to stringent safety protocols, employing highly trained medical staff, and using advanced medical equipment. Our focus remains on providing a safe and controlled environment throughout the transport process.

Small, foldable wheelchairs are normally no problem but they have to be registered beforehand. Larger electronic or battery-powered wheelchairs can, in most cases, only be transported on board large ambulance planes, due to their size.

One piece of hand luggage can always be carried on international repatriations. Whether the patient can take more luggage depends on the size of the aircraft. Please contact us to discuss the options, we are happy to help.

One piece of hand luggage can always be carried on international repatriations. Whether the patient can take more luggage depends on the size of the aircraft. Please contact us to discuss the options, we are happy to help.

Repatriation via Private Jet involves using a privately chartered aircraft for the purpose of bringing individuals back to the right place. Private jets offer flexibility in terms of scheduling and amenities. This mode is often chosen for its convenience, comfort, peacefulness, luxury, and the ability to accommodate specific travel requirements.

Absolutely. Our Private Jet services are tailored to accommodate the patient's medical requirements, preferences, and the number of accompanying passengers. We ensure a comfortable and safe journey while meeting specific medical needs.

Private Jets offer the advantage of personalized, luxurious travel coupled with top-notch medical care. Patients can travel in comfort, surrounded by a dedicated medical team and necessary equipment, ensuring a seamless journey.

Our Private Jet services can accommodate multiple passengers, including the patient and accompanying family members or medical staff. We ensure adequate space and comfort for all individuals during the journey.

Here you can find how many people you can take with you per Private Jet.

While we prioritize swift arrangements, it's advisable to contact us at the earliest convenience to facilitate seamless planning and ensure all necessary accommodations are met for the patient's transport.

With our extensive network and access to various airports globally, our private jet services can facilitate transport to almost any destination worldwide, ensuring comprehensive coverage for medical repatriation or transfers.

Our Private Jet services offer a high level of medical care, with a dedicated medical team on board equipped with specialized equipment tailored to the patient's needs. The team ensures continuous medical support throughout the journey.

We operate worldwide and can collect patients from anywhere in the world at any time.

Our distinction lies in our commitment to personalized and comprehensive care tailored to individual patient needs. We combine advanced medical expertise with a compassionate approach, ensuring a holistic experience during critical times.

You can initiate the process by contacting our dedicated team, available 24/7. We'll guide you through the necessary steps, understanding your specific requirements to facilitate the most suitable transport solution for your situation.

Confidentiality and privacy are integral to our services. We uphold strict confidentiality standards, ensuring that all patient information remains secure and only accessible to authorized individuals directly involved in the transport and care process.

We understand the importance of family support. Our team provides constant communication and guidance to the families, keeping them informed about the patient's status and ensuring their involvement in the care process. We offer emotional support and assistance to families throughout the journey.

Our pricing is based on various factors such as the type of service required, distance of travel, medical equipment needed, and the level of medical care necessary for the patient.

We offer flexible payment options tailored to accommodate individual needs. These may include direct payments, insurance billing, assistance with claim processing, or exploring financing options to ease the financial burden associated with medical transport.

Absolutely. Upon initial consultation and assessment of the transport requirements, we provide detailed cost estimates or quotations. This breakdown includes all relevant expenses, ensuring transparency in pricing for our clients.

Get a free quote here.

We maintain stringent billing practices, ensuring accuracy and transparency in all financial transactions. Our team diligently reviews and verifies all charges, providing detailed invoices and statements for our clients' reference and peace of mind.

Insurance companies’ cover varies from case to case and also depends on the insurance policy. In some cases the repatriation can be compensated. The disadvantage is that it takes a long time. That’s why we advise you to contact an insurance company directly when you want to do a repatriation. It’s possible that you will have to wait a very long time before you will receive an answer from your insurance, and that nothing will be insured. It is very important to be aware of a long waiting time, as valuable time for the patient may be lost.

We only work with 100% prepayment. Once we have received the payment, we will get to work on your or a loved one’s repatriation.

Our Medical Escort services cater to various medical conditions, ensuring patients with diverse needs can access this mode of transport. Our medical team assesses each case individually to provide appropriate care during the flight. With each case we will check if Medical Escort is the right option for the patient.

Yes, our Medical Escort services are available for both domestic and international flights. Our team ensures seamless coordination and support for patients requiring medical transport across borders.

Medical Escort services provide the opportunity for patients to travel on commercial flights with the assurance of specialized medical care throughout the journey. It offers a cost-effective option while maintaining high-quality medical support.

Our medical team ensures that all necessary medical equipment and supplies are properly managed and approved for airline travel. They coordinate with the airline to ensure compliance with regulations while maintaining essential medical support for the patient.