What happens from the moment that you need an Air Ambulance? A look behind the scenes

Initial phone call

The first step is your contact with us. This could be through a request for a quote, an email, or a phone call. We make sure to gather all the necessary details from you, such as the patient's condition, location, and desired destination.

Medical assessment

Our medical team reviews your case. Using the information you’ve provided, we determine the most suitable form of transport for your situation. We create a tailored plan, which often involves not just Air Ambulances, but also Road Ambulances.

Plan coordination

We then present our plan to you. Do you agree with the proposed mode of transport, or do you have any questions? We ensure we're available to answer any questions you may have. Once you're satisfied, we proceed.

Planning your Air Ambulance flight

Once payment is received, everything is set in motion. We arrange a bed-to-bed service from start to finish, so you don’t have to worry about anything. We take care of not just the Air Ambulance flight, but also the transport to the airport, and upon landing, the ambulance to the hospital or final destination.

Care during the Air Ambulance flight

When you or a loved one is repatriated via Air Ambulance, a team is constantly on hand to ensure a smooth journey. They are fully informed and have the necessary medical background and equipment to provide the right care for the patient throughout the flight.

From landing to safe arrival

Seamless transition

Once we’ve landed, we ensure that an ambulance is ready to transport you or your loved one to the desired final destination. Since the EMS team is also on the ground, we have close communication and they know exactly what’s going on. Upon arrival, we ensure a smooth handover. We’ll also check in with you a few days later, as we like to know how things are progressing.

Planning the steps for an Air Ambulance

Thanks to our specialist team, we can carry out repatriations with the right care and expertise, especially when time is critical. This way, we can guarantee you and your loved one a smooth flight. Want to know more? Read the stories of others or get in touch with us for any questions you may still have.