FAQs FAQs

In which countries do you operate?

Answer

We operate worldwide and can collect patients from anywhere in the world at any time.

Will EMS Ambulance take care of the communication with the hospital and arrange admission at the receiving hospital?

Answer

Our motto is bed-top-bed service so we handle all aspects of repatriation, including liaising with medical staff at hospitals. We also arrange admission at the receiving hospital of your choice.

I found you online – are you the right contact for me?

Answer

If you are looking for a provider of private ambulance flights, repatriations from abroad or patient transfers, yes, we are the right party for you. We provide quick and professional help, anywhere, anytime and for a fair price.

What we offer:

  • Medical escort on regular flight
  • Air ambulance
  • Road ambulance (international)

What we don’t offer:

  • (Health)insurance
  • Transporting of deceased
  • Memberships
  • Local road ambulance

Is the patient allowed to take luggage on the flight?

Answer

One piece of hand luggage can always be carried on international repatriations. Whether the patient can take more luggage depends on the size of the aircraft. Please contact us to discuss the options, we are happy to help.

How much does medical transport cost?

Answer

The costs of medical transport differs form case to case and depend on many factors, such as:

  • Condition of the patient and how much care they require
  • Way of transport (medical escort on regular flight, air ambulance, road ambulance)
  • Type of aircraft we use

When do you need the payment?

Answer

Our policy is 100% prepayment.

Who will bring the patient to the airport?

Answer

We offer all our patients a bed-to-bed service. We arrange for a road ambulance to bring the patient to the plane, then from the airport to the clinic of your choice. We are happy to arrange the admission for you.

Who decides if a patient is fit enough for travel?

Answer

Our doctors have the final say. Most clinic doctors are not familiar with the options for intensive care treatment on board, so they regularly classify patients as unfit to fly. Our medical staff always make the final decision about a patient’s condition and whether they are fit to fly.

Can a relative accompany the patient?

Answer

On almost every air ambulance/road ambulance at least one relative can accompany the patient. Please contact us to discuss the options.

The hospital refuses to release the patient. What can we do?

Answer

Patients cannot be held in a hospital against their will. In case of the hospital staff being uncooperative especially when there is a language barrier, contact us.

Our medical staff possess long-standing experience and extensive knowledge and are ideally placed to judge a patient’s condition. If necessary, our doctor will consult the treating doctor and find a solution.

Request a quote without obligation

Call or email us: telephone +1 646 751 8508 email info@ems-ambulance.com